Be sure to read all information including fees for the debit card. You will receive a welcome packet with your card. Payment information is updated daily and is available through your UI Online or SDI Online account or by calling one of the toll-free numbers provided on Contact EDD. Keep track of your debit card payments and balance information by downloading the Bank of America Prepaid Card app from any app store. Payment information for Disability Insurance or Paid Family Leave can be accessed through your SDI Online account or by calling one of the toll-free numbers provided at Contact Disability Insurance and Paid Family Leave. Payment information for Unemployment Insurance is updated daily and is available through your UI Online account or by calling the UI Self-Service Phone Line at 1-86. It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. If you have an overpayment established on your claim and would like to make a payment to the EDD, visit Benefit Overpayment Services to learn how. If you return a card to the EDD, we will forward it to Bank of America for destruction. The EDD cannot accept returned debit cards and cannot remove funds from the debit card. Do not mail your card to the EDD for any reason. If you no longer want to use your card, contact Bank of America to retrieve any remaining funds, and then destroy your card. You can check your remaining balance by calling one of the telephone numbers listed in the Additional Information section of this page. If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. No Card Activity within the Last 90 Days and Balance Less Than $20 If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires. Expired Cards Card Activity within the Last 90 Days or $20 or Greater Balance ![]() Note: Bank of America representatives cannot answer questions about your claim or pending payments. Ordering a second card will permanently block the first one and this may cause a delay in receiving your payments. Once you order a replacement card, avoid requesting a second one. Replacement cards will be delivered in 7 to 10 business days from the date you order it. If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website. You do not need to have your old card number or speak to a representative. ![]() When prompted, choose the “lost or stolen” option from the automated menu. If your card is lost or stolen, you must call Bank of America at 1-86 (TTY: 1-86). We will continue to load funds on your existing card and you will have immediate access to them. If you previously participated in an EDD benefit program using a card, and began participating in an EDD benefit program again within three years of the date the card was issued, you will not have to wait for a new card to receive benefits. Your card is valid for three years from the date it is issued and is used for all EDD benefit programs. If you are calling from outside of the United States, call collect at 1-42. By phone - If you are calling from within the United States, call 1-86 or 1-86 (TTY).Online - Visit the Bank of America debit card website and select Activate My Card.To activate a new card, use one of the following methods: It can take 7 to 10 business days to receive your card in the mail. If you have never had a debit card from the EDD before, Bank of America will mail you a card after your first benefit payment has been issued by the EDD. Note: Your card is valid for three years from the date it is issued and is used for all EDD benefit programs, so you should keep it until it expires. Receive fraud protection from a Zero Liability Policy.Be notified when a deposit is made to your card or when you have a low balance. ![]()
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